• All online orders take approximately 3-7 business days to dispatch. In the event of delays past 7 days, an email will be sent with details.
• It is not possible to make any amendments to your order once your order has been confirmed.
• All Orders are shipped via DPD courier. You will receive an email to confirm dispatch, including tracking number. In most areas DPD delivers on Saturdays.
• Any items purchased with a pre-order item will not dispatch until the pre-order dispatch date.
• Eyrebrushed is not responsible for any items that are lost or damaged once dispatched.
• By placing an order you are agreeing to these terms & conditions.

Eyrebrushed Skin Clinic operates on an appointment-only basis for both treatments and order collection.

If you have chosen to collect your online order at Eyrebrushed Skin Clinic, please note:

• All order communication will be done via email, to the email provided at the time of checkout.
• You will receive an email confirmation/receipt that your order has been received. Your order will then be placed in an order processing queue.
• Orders are normally processed within one week of being received but can be delayed due to stock / backorders, volume or pre-order status. If we expect a delay past 7 days, you will be notified via email.
• Once your order has been fully processed, an automated email will be sent saying your order is ready for collection. You will also soon thereafter receive an email from a team member with order collection times for the week.
• Order collection day and time must be confirmed. Please do not attend clinic without a collection day/time confirmation email.
• Our collection days/times change weekly.