• All online orders take approximately 3-7 business days to dispatch. In the event of delays past 7 days, an email will be sent with details.
  • It is not possible to make any amendments to your order once your order has been confirmed.
  • All Orders are shipped via DPD courier. You will receive an email to confirm dispatch, including tracking number. In most areas DPD delivers on Saturdays.
  • Any items purchased with a pre-order item will not dispatch until the pre-order dispatch date.
  • Eyrebrushed is not responsible for any items that are lost or damaged once dispatched.
  • By placing an order you are agreeing to these terms & conditions.


Eyrebrushed Skin Clinic operates on an appointment-only basis for both treatments and order collection.

If you have chosen to collect your online order at Eyrebrushed Skin Clinic, please note:

  • All order communication will be done via email, to the email provided at the time of checkout.
  • You will receive an email confirmation/receipt that your order has been received. Your order will then be placed in an order processing queue.
  • Orders are normally processed within one week of being received but can be delayed due to stock / backorders, volume or pre-order status. If we expect a delay past 7 days, you will be notified via email.
  • Once your order has been fully processed, an automated email will be sent saying your order is ready for collection. You will also soon thereafter receive an email from a team member with order collection times for the week.
  • Order collection day and time must be confirmed. Please do not attend clinic without a collection day/time confirmation email.
  • Our collection days/times change weekly.